Who should attend?

Anyone working in a position of responsibility within licensed premises. Anyone wishing to get employment in Licensed Hospitality.

What is covers:

• Licensing Law
• Associated Law
• Alcohol
• People Skills

Duration: 1 day including multiple choice exam

Who is eligible?: Anyone over 18

Who should attend?:

Anyone working in licensed premises (on or off sales) selling or serving alcohol must undergo training as laid down by the Scottish Government. This certificate proves that has taken place

What it covers:

• Licensing Law
• Associated Law
• Alcohol
• People Skills

Duration: 1/2 day including multiple choice exam

Who should attend?:

Potential / new licensees or supervisors in licensed premises

What it covers:

• Health and Safety at work
• Financial management
• Cash security and stock control
• Consumer protection, weights and measures
• Employment law
• Staff recruitment and induction
• Management of staff
• Marketing and merchandising
• Customer service
• Product knowledge and drinks service
• Catering
• Gaming and machine income
• Management of external and internal areas

Duration: 3 days which can be done consecutively or over a period of time. Multiple choice exam

Who should attend?:

Individuals and bar service teams who would like advanced customer and drinks service skills

What it covers:

• Pre-service checks
• Knowing your products
• Achieving excellence in customer service
• Selling and merchandising
• The importance of working relationships
• Customer safety

Duration: 1 day with multiple choice exam

Who should attend?:

Individuals and bar teams that want to develop their skills

What it covers:

• Preparing the Bar for service
• The professional barperson
• Merchandising, Selling and the 'Perfect Serve'
• Legal Matters
• Delivering excellent customer service
• Security
• Cleaning and closing

Duration: 1/2 day with multiple choice exam