We offer myriad training and coaching opportunities for you and your employees. We can tailor any number of these services to fit the requirements of your staff and your business.

Retail sales
Are your staff doing their best for your business? Are they maximising opportunities every time a customer comes in or rings you? Our retail sales training can increase your sales and therefore increase the profitability of your business.

Customer service
Business reputations can thrive or wilt on the basis of their customer service alone. It is a key area that can set you apart from your competitors. We can train your staff to give world class customer service that keeps your customers coming back time after time and ensures your customers recommend you to others.

Management/supervisory skills
Research has found that 84% of people leave their jobs because of how they are treated by their manager. Make sure that doesn’t happen to you by letting us train your managers and supervisors how to get the most out of people. This includes Time Management, Delegation, Managing Meetings, Managing Performance and Conducting Appraisals, etc.

Change management
All businesses go through change at one time or another. How you deal with the ‘people’ side of change can make it a success or failure. We can help your staff understand how change may make them feel and give them strategies for coping. We can also help your managers and supervisors understand how they can support their staff through the change process, making it as smooth as possible. 

Interviewing skills
Although we are not a recruitment agency, we can help you by training your managers in how to interview effectively. We can develop their questioning skills so that they can go way beyond the detail on a CV or application form, making them more likely to pick the right person for the job.

Communication skills
Communication is at the heart of everything we all do as people. We all communicate all the time. However, there are more and less effective ways of communicating. We can help you and your staff to understand the best type of communication in different circumstances – verbal and non-verbal, written and spoken; from saying “Good Morning” through to dealing with conflict.

Development centres
If you need to develop a group of people for a specific reason or skill set, we can help design development centres to give your staff the abilities and competencies they need to carry out their responsibilities. 

One to one coaching
We can coach you or your staff on a one to one basis to help develop your business; whether for a specific issue or for general management and leadership skills.

Call us now on 0141 880 9025